Privacy Policy

Privacy Policy

Last Updated: 16 July 2026

Welcome to The Chakki Project ("we", "our", "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us through WhatsApp, phone, email, or other communication channels.

By using our website, you agree to the terms of this Privacy Policy.

1. About Us

The Chakki Project

Website: https://thechakkiproject.in

Email: infot@thechakkiproject.in

Phone: +91-9915351192

Registered Office: C-17, Pandit Plaza, Sector 13, Vasundhara, Ghaziabad, Uttar Pradesh - 201012

2. Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Mobile Number

  • Email Address

  • Delivery Address

  • Billing Address (if applicable)

Order Information

  • Products ordered

  • Quantity

  • Order history

  • Preferred delivery location

Website Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Cookies and analytics information

3. Why We Collect Your Information

We collect information to:

  • Process and deliver your orders

  • Respond to your enquiries

  • Provide customer support

  • Improve our products and services

  • Send order updates

  • Inform you about new products or offers (only where appropriate)

  • Improve website performance and customer experience

  • Comply with legal and regulatory obligations

4. WhatsApp Orders

If you place an order through WhatsApp:

  • We use your phone number solely to communicate regarding your order and customer support.

  • We do not sell or rent your contact information.

  • WhatsApp conversations are subject to WhatsApp's own Privacy Policy in addition to ours.

5. Cookies

Our website may use cookies to:

  • Remember your preferences

  • Improve website functionality

  • Analyse website traffic

  • Enhance user experience

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Payment Information

Currently, orders may be placed through WhatsApp or other approved channels.

If online payments are introduced in the future, payments will be processed through trusted third-party payment gateways. We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers.

7. Sharing of Information

We do not sell your personal information.

We may share limited information with:

  • Delivery partners

  • Payment gateway providers (if applicable)

  • Technology service providers

  • Government authorities where legally required

Only the information necessary to perform the required service will be shared.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Alteration

  • Disclosure

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and accounting requirements

  • Resolve disputes

After this period, information may be securely deleted or anonymised.

10. Your Rights

Subject to applicable Indian law, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your information

  • Delete your information where legally permissible

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided below.

11. Children's Privacy

Our website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from children.

12. Third-Party Services

Our website may contain links to third-party websites or services including:

  • Google Maps

  • WhatsApp

  • Instagram

  • Facebook

These services have their own privacy policies. We encourage you to review them before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the revised "Last Updated" date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

The Chakki Project

Website: https://thechakkiproject.in

Email: info@thechakkiproject.in

Phone: +91-9915351192

Address: C-17, Pandit Plaza, Sector 13, Vasundhara, Ghaziabad, Uttar Pradesh - 201012