Terms & Conditions

Last Updated: 17 July 2026

Welcome to The Chakki Project ("Company", "we", "our", or "us"). These Terms & Conditions govern your use of our website and any orders placed through our website, WhatsApp, phone, email, or any other communication channel.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

The Chakki Project

Website: https://thechakkiproject.in

Email: info@thechakkiproject.in

Phone: +91-9915351192

Business Address: C-17, Pandit Plaza, Sector 13, Vasundhara, Ghaziabad, Uttar Pradesh - 201012

2. Products

The Chakki Project offers traditionally processed food products including, but not limited to:

  • Stone Ground Atta

  • Cold Pressed Oils

  • Flour Blends

  • Spices

  • Ghee

  • Honey

  • Healthy Grocery Staples

Product availability may vary depending on stock and seasonal availability.

3. Product Information

We make every effort to ensure that product descriptions, images, nutritional information, pricing and other details are accurate.

However:

  • Product images are for illustrative purposes and may vary slightly from the actual product.

  • Colour, texture and appearance of natural products may vary from batch to batch.

  • Minor packaging changes may occur without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR).

Prices are subject to change without prior notice.

Applicable taxes, if any, will be charged as per prevailing laws.

5. Ordering

Currently, orders may be placed through:

  • WhatsApp

  • Phone

  • Other approved communication channels

Submitting an enquiry or placing an order does not constitute acceptance by The Chakki Project.

Orders are confirmed only after we verify product availability and communicate confirmation to you.

6. Delivery

We currently provide delivery only within selected serviceable locations in Uttar Pradesh, subject to operational availability.

Delivery timelines are estimates and may vary due to:

  • Weather conditions

  • Traffic

  • Public holidays

  • Operational constraints

  • Events beyond our reasonable control

7. Order Cancellation

Customers may request cancellation before their order has been dispatched or prepared for delivery.

Once an order has been processed, packed or dispatched, cancellation requests may not be accepted.

The Chakki Project reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Operational reasons

8. Returns & Refunds

As our products are food items, returns and exchanges are generally not accepted once delivered, except where:

  • The wrong product was delivered.

  • The product was damaged during delivery.

  • The product was received in a compromised condition.

Customers should report such issues within 24 hours of receiving the order, along with clear photographs where applicable.

Refunds or replacements, where approved, will be processed within a reasonable period.

For complete details, please refer to our Refund Policy.

9. Food Safety

Our products are prepared, packed and handled with care under applicable food safety standards.

Customers are advised to:

  • Store products as instructed on the packaging.

  • Check expiry or best-before dates before consumption.

  • Inform us of any known allergies before purchasing products that may contain allergens.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logo

  • Brand name

  • Images

  • Product descriptions

  • Graphics

  • Blog articles

  • Designs

  • Website content

is the property of The Chakki Project and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified or distributed without prior written permission.

11. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to the website or its systems.

  • Upload malicious software or harmful code.

  • Misrepresent your identity.

  • Interfere with the normal functioning of the website.

12. Limitation of Liability

To the maximum extent permitted by law, The Chakki Project shall not be liable for:

  • Indirect or consequential damages.

  • Delays beyond our reasonable control.

  • Temporary interruption of website services.

  • Customer decisions based on information available on the website.

Our total liability, if any, shall not exceed the value of the product(s) purchased from us.

13. Third-Party Links

Our website may contain links to third-party platforms including:

  • WhatsApp

  • Google Maps

  • Instagram

  • Facebook

We are not responsible for the content, privacy practices or policies of third-party websites.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

15. Website Availability

While we strive to ensure uninterrupted access, we do not guarantee that the website will always be available or free from technical issues.

We may suspend or modify the website without prior notice for maintenance, updates or operational reasons.

16. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from the use of this website or transactions with The Chakki Project shall be subject to the exclusive jurisdiction of the competent courts located in Ghaziabad, Uttar Pradesh, unless otherwise required by applicable law.

17. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Any updates will be published on this page along with the revised "Last Updated" date.

Continued use of the website after such updates constitutes acceptance of the revised Terms.

18. Contact Us

For any questions regarding these Terms & Conditions, please contact:

The Chakki Project

Website: https://thechakkiproject.in

Email: info@thechakkiproject.in

Phone: +91-9915351192

Business Address: C-17, Pandit Plaza, Sector 13, Vasundhara, Ghaziabad, Uttar Pradesh - 201012